Custom bags are printed for one customer and cannot be resold, so the policy is built around getting it right before press rather than returning it afterwards.
Every order gets a PDF proof. Check the spelling, the layout, the size and the colour intent there - that is the moment when changes cost nothing.
If what arrives does not match what you approved, tell us with photographs and we will put it right - reprint or refund. That is our error, not yours.
An error that was present in the proof you approved - a misspelling, an old phone number, the wrong logo version - is a new job. We will help and we will be quick, but it is chargeable.
Report shortages or damage within notice period to confirm of delivery, with photographs. remedy - reprint, credit or refund - to confirm
cancellation terms and any deposit to confirm. Once a job is on press, materials and time are committed.
Faster than a form if you already know the bag, the size and the quantity.
Named reps with photos can go here, like the reference site does, once you say who handles US enquiries.
Answer three quick questions — what you pack, how heavy it is, and whether the bag has to stand open — and we will recommend the stock and the handle.
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